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| Machinery
& Parts Salse Policies & Procedures |
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| PUSRCHASE
POLICY |
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1.
 All purchased
machinery is to be prepaid prior to shipment from KEW.
All Local
Customers must pay 50% of the total payment in advance, 25%
at half of the delivery time given at the time of order and
remaining 25% prior to shipment.
All International
Customers must pay full payment in advance at the time order.
Credit
may be established ONLY for parts and services: NO CREDIT
is extended on machinery.
KEW does
not accept any credit card.
2.
C. O. D.
orders on “parts” will be accepted only with faxed
proof of certified funds for the amount. A $15 processing
charge will be applied to all C. O. D. orders; a $25 processing
charge will be assessed on all refused or undeliverable orders.
3.
Shipping,
Handling, and Crating charges are assessed on all orders.
Unless otherwise specified, KEW will Prepay and add shipping,
Handling and Crating charges.
All orders
are shipped through TCS, OCS, PPS, FedEx, DHL or Speedx. For
large machinery shipments, KEW will select an appropriate
carrier unless otherwise instructed in writing. KEW assesses
a $50 processing charge to coordinate with alternate carriers.
4.
Stock parts
and machinery ship within fifteen (15) days from the date
of written paid order.
For Custom
Machines, allow between 6-12 weeks from receipt of deposit.
If Urgent
delivery is required, an additional RUSH charge will be assessed
via Bank Draft/Check. In addition, Urgent orders require full
payment via certified funds prior to beginning RUSH order
fulfillment. Standard shipping, handling, and crating charges
apply as described above.
5.
Machinery orders can be placed either by phone, fax or e-mail.
A customer
service representative will confirm all orders in writing
if requested. The KEW Order Desk is reachable at +92-42-6856744,
+92-42-6545578 and may be faxed directly at +92-42-6860449.
E-mail orders to sales@kew.com.pk
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| RETURN
POLICY |
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1.
All machinery sales are FINAL.
KEW assumes
no liability for lost production contracts, bankruptcies,
etc., and reserves the right to accept machinery for resale
or exchange at its sole discretion.
All non-warranty
returns that are accepted for resale or exchange will be assessed
a 35% restocking charge, which is due prior to RMA issuance
- see below.
2.
If the
machine is disassembled during installation. KEW will not
be responsible for any malfunctioning, lost of production.
All machines
must be operated by Qualified Trained Engineers. An untrained
unqualified person may cause damage to machines and ultimately
loss of production. KEW will not be responsible for any accident
that occur during usage of its machines.
All Spare
Parts must be purchased from KEW, wrong placement of parts
can cause serious damage to machine and ultimately loss of
production.
3.
All Spare
Parts must be purchased from KEW, wrong replacement of parts
can cause serious damage to machines and ultimately loss of
production.
Warranty
replacement parts may be ordered from customer service by
phone when obtaining a RAN. The warranty replacement part
will be shipped as soon as possible and the packaging may
then be used to return the part to be replaced. Include the
RAN on the outer package as noted above.
The part
to be replaced will be evaluated and credit will be issued
pending KEW’s determination, provided that the part
to be replaced is returned to KEW within fourteen (14) days
after the warranty replacement part is received. Shipping
and handling policies will still apply as described above.
For warranty
returns, be certain to enclose a detailed note explaining
the problem with the machinery as well as the name of the
manager with ultimate responsibility for the machinery, the
phone number and return shipping address. Properly insure
the returning package, as KEW will not be held responsible
for uninsured packages. Keep all shipping receipts.
Reconditioned or replaced parts and machinery are shipped
back freight collect, F. O. B. KEW, Lahore PAKISTAN.
4.
A Return
Authorization Number (RAN) is to be obtained by phone and
is required to process all returns.
The name
of the manager with ultimate responsibility for the machinery
and machinery serial number will be required, also please
have your original packing slip or invoice available to expedite
RMA processing.
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| CUSTOM
EQUIPMENT |
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| KEW
is uniquely able to economically custom-tailor packaging machinery
to specific needs and applications. Each custom application
will be evaluated and handled on a case-by-case basis. Custom
and modified equipment is sold under the following terms and
conditions.
1.
KEW may
assess an evaluation charge of $100 for each application,
which may be applied as credit to the eventual order.
KEW reserves
the right to refuse projects after evaluation.
Sample
material and containers are required prior to quotation.
Samples
will not be returned.
All modifications
to quoted design specifications must be submitted by the customer
in writing, at additional cost due and payable at the time
of changes.
KEW will
deliver custom and/or modified equipment within 6-12 weeks
or more unless otherwise specified in writing.
2.
Payment terms are 50% of the quoted amount on deposit at the
time of order.
The balance
plus shipping due, as described above, prior to delivery.
The date
KEW receives the deposit is the official order date.
Deposit
is only refundable within fourteen (14) days of order date,
except for; raw material purchases, engineering time, and
incidental expenses incurred.
3.
The total
quoted amount of the equipment is due and payable in the event
of client-based cancellation after fourteen (14) days of order
date.
If modifications
and custom specifications are dictated directly by the client,
rather than fitness or merchantability for a particular product
or purpose, no returns or credits may be issued on custom
or modified equipment. In addition KEW will not be responsible
for any wrong designs and specifications dictated by client.
All designs
and custom product characteristics are proprietary and owned
by KEW unless otherwise specified in writing by both client
and officers of KEW.
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| WARRANTY |
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Extended
warranties are available.
KEW warrants
its machinery to be free of defects in materials and workmanship
and will replace or repair any non-wear part(s) free of additional
charge should there be a factory defect, provided it is discovered
and reported to KEW in writing within one year of receipt of
goods.
KEW reserves
the right to determine causes of part failure, if any, and to
act accordingly.
KEW’s
warranty does not cover damage resulting from accident, transportation,
normal wear of parts, specified, and/or alteration or repairs
made by non-KEW-approved technicians.
KEW makes
no claims, expressed or implied, as to its machinery being explosion-proof,
or as to its fitness or merchantability for a particular product
or purpose.
The machinery
will operate as advertised in KEW literature.
KEW reserves
the right to offer remedies to the purchasing party only as
described herein, and to act as sole arbiter in the event of
dispute.
To obtain
repairs, whether or not covered by KEW’s warranty, purchasing
party must ship machinery to the KEW factory prepaid, and repaired
machinery will be returned freight collect.
KEW shall
not be held liable in any event for direct, special, incidental,
consequential (including lost profit), or other damaged, whether
based in contract, tort or otherwise.
Equipment
replaced under warranty shall have the same warranty as new
equipment, but does not extend the warranty of the original
equipment.
Statements
and/or recommendations not contained in accordance with the
laws of the State of Pakistan, and proceedings for enforcement
of the provisions given herein or recovery of damaged in the
event of breach shall have venue in Lahore, Pakistan. |
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